Information We Collect
We collect information you provide directly, such as your name, email address, payment details, and event information when you create an account or use our services. We also collect usage data automatically, including device information, IP addresses, approximate location derived from network information, and activity on our platform.
Doorway, our event check-in app, processes TicketFi ticket identifiers and decoded QR or barcode values, attendee and guest-list details, and check-in outcomes so authorized event teams can validate admission. When an event uses waivers, Doorway may also process the presenter's name and contact details, consent selections, signature, and waiver decision. Supported offline records can remain on the device until they synchronize with TicketFi.
Doorway uses camera access only to decode ticket codes. TicketFi does not intentionally save photos or video, and Doorway does not upload camera frames. We may receive app interactions, device or installation identifiers, and crash and performance diagnostics through app-delivery, analytics, and error-monitoring providers such as Expo, PostHog, and Sentry.